Instructions

Week One Learning Activity

We are learning the basics of managing Human Resources.  How do we use what we have learned to enhance our role as leaders?

Vineet Nayar is the former CEO of HCL Technologies, founder of the Sampark Foundation and author of a book that is considered as a revolution in management, Employees First, Customers Second.  He not only states simple philosophical principles but also applies them successfully: his company has succeeded the challenge of tripling its turnover ($4.2 billion as of 2015). Vineet Nayar has been elected best employer in Asia.

Watch his Ted presentation, “Employees first, customers second”.

1.  What were the three most important concepts that you learned from this presentation?

2.  How might you apply them in your role as a future healthcare leader?