A small but fast-growing company has called you in as a consultant to help with their IT infrastructure. When they first started, they put their business data in the cloud and changed their business processes to fit their SaaS. Now, they want to know if they should customize their SaaS to fit their business processes or keep changing their business processes to fit their SaaS.

• Propose a set of 35 initial questions you would ask them to help you prepare your recommendation. Be sure to explain why you are asking each question.